Terms of Service
Terms of Service
Welcome to Lilo by Sneha. By accessing our website and placing an order, you agree to the following terms and conditions. We kindly ask that you read them carefully before making a purchase.
Product Information
We strive to ensure that all product descriptions, images, measurements, and pricing are as accurate as possible. However, slight variations in colour may occur due to differences in screen settings, lighting conditions, and photography.
As many of our garments are produced in small batches, minor variations are a natural part of the process and are not considered defects.
We encourage customers to carefully review product descriptions, size guides, fit notes, and garment details before placing an order, as each style may fit differently based on its design and construction.
Pricing & Payments
All prices displayed on the website are in Indian Rupees (INR).
We reserve the right to update prices, promotions, product availability, or website content at any time without prior notice.
Orders will only be processed after successful payment confirmation or order confirmation in the case of Cash on Delivery (where applicable).
Order Acceptance
Once an order is placed, you will receive an order confirmation.
In rare cases, we may be unable to fulfil an order due to stock unavailability, pricing errors, payment issues, or other unforeseen circumstances. If this happens, we will notify you and process any applicable refund where required.
Shipping & Delivery
Orders are processed and dispatched as outlined in our Shipping Policy.
While we work closely with our logistics partners, delivery timelines are estimates and may occasionally be affected by circumstances beyond our control.
Lilo by Sneha is not responsible for delays caused by courier partners, weather conditions, strikes, natural events, or other external factors beyond our control.
Exchanges & Returns
Our exchange and return process is governed by our Return & Exchange Policy.
By placing an order, you acknowledge that you have read and understood the conditions regarding exchanges, store credits, damaged items, and return eligibility.
Intellectual Property
All content on this website, including photographs, designs, graphics, product names, logos, text, branding elements, and website content, is the property of Lilo by Sneha and may not be copied, reproduced, distributed, modified, or used without prior written permission.
User Conduct
By using this website, you agree not to:
- Provide false or misleading information
- Use the website for unlawful purposes
- Attempt to interfere with the website’s security or functionality
- Misuse promotional codes, offers, store credits, or discounts
- Engage in fraudulent transactions or activities
We reserve the right to cancel orders or restrict access in cases of misuse, abuse, or fraudulent activity.
Limitation of Liability
Lilo by Sneha shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our liability, if any, shall be limited to the value of the product purchased.
Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be reflected on this page and will take effect immediately upon publication.
Contact Us
If you have any questions regarding these Terms of Service, please feel free to reach out to us:
📷 Instagram: @lilobysneha
📩 Email: lilobysneha@gmail.com
♡ Thank you for supporting our small business and shopping with Lilo by Sneha.